Customer Service Administrator




Motivating and positive work environment
20 + 8 Days Holiday
Employee Recognition Scheme
Pension Scheme
Free onsite parking


Monday- Friday


· Previous experience of working within a Pallet Network Operation is advantageous.

· Flexibility within the role to be able to cover other areas of the office teams.

Have excellent organisational and communication skills.
· Be able to demonstrate a high level of expertise in a busy and demanding environment.

· Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.

Be computer literate and have a good understanding of MS office applications.
Be able to work well as part of a team in a busy office environment.
Be able to work to tight deadlines and manage their own time effectively.
Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.
Understanding of BRC
Attend weekly Health and Safety/HACCP meetings with the team
Ensure Warehouse and site rules are upheld
Promote good practice
Report any Safety concerns
Follow all safe working procedures
Wear the correct PPE at all times
Abide by the clean as you go policy


To contribute to the success of the Pallet Network Operation for a busy and demanding customer account by being an important member of the team. This role will provide the successful candidates with the opportunity to have a significant influence on the day to day running of a busy office and the overall service levels provided to our customer.

Key Responsibilities:

Liaison with hauliers on late or not delivered outbound loads.
Daily communication with the retailers, transport department, couriers and clients.
Customer services for all the clients on site.
Non-conformance reporting via use of spreadsheets and client ‘s own system.
· Support in compiling weekly data for invoices and KPIs to client.

Stock and order investigations.
Support administration of Returns and Re-deliverables and the attached relevant paperwork trail.
Process all insurance claims working to tight deadlines ensuring effective documentation, recording and reporting processes.
POD Investigations.
Process and manage all invoicing and customer queries for the key customer.
Pallet Management on behalf of the clients.
Compliance to quality and Health & Safety requirements.
Support the Customer Services Lead in the day to day operational needs of the Customer Services Team.
Communicate effectively with all departments on site.
This list is not exhaustive and the position holder may be required to undertake additional duties as identified by the management team.

If you are looking for a long term career, with excellent working conditions, we want to hear from you!

Please contact the HR Team on 01695 727272
or send your CV to