JOB TITLE

Customer Services Administrator

Location:

Wigan

Benefits:

£20,000.00 to £21,000.00 /year
On-site parking
Company pension

Hours:

Full-time, Permanent

Skills:

•Previous experience of working within a Pallet Track Operation is advantageous.
•Flexibility within the role to be able to cover other areas of the office team.
•Have excellent organisational and communication skills.
•Be able to demonstrate a high level of expertise in a busy and demanding environment.
•Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
•Be computer literate and have a good understanding of MS office applications.
•Be able to work well as part of a team in a busy office environment.
•Be able to work to tight deadlines and manage their own time effectively.
•Knowledge of warehousing or transport software systems would be advantageous but not essential as full training will be given.

Overview:

The Role:
To contribute to the success of the Pallet Track Operation for a busy and demanding customer account by being an important member of the team. This role will provide the successful candidates with the opportunity to have a significant influence on the day to day running of a busy office and the overall service levels provided to our customer. Shift pattern will be 4 on 4 off between the hours of 08:00am – 20:00pm

Key Responsibilities:
Liaison with hauliers on late or not delivered outbound loads.
Daily communication with the retailers, transport department, couriers and clients.
Customer services for all the clients on site.
Non-conformance reporting via use of spreadsheets and client ‘s own system.
Support in compiling weekly data for invoices and KPIs to client.
Stock and order investigations.
Support administration of Returns and Re-deliverables and the attached relevant paperwork trail.
Process all insurance claims working to tight deadlines ensuring effective documentation, recording and reporting processes.
POD Investigations.
Process and manage all invoicing and customer queries for the key customer.
Pallet Management on behalf of the clients.
Compliance to quality and Health & Safety requirements.
Support the Customer Services Lead in the day to day operational needs of the Customer Services Team.
Communicate effectively with all departments on site.

Job Duties:
Answer incoming customer inquiries
Collect and report customer feedback to ensure that best practice is recognised and maintained
Engage with customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested

Experience:
Customer Service: 2 years (Preferred)

If you are looking for a long term career, with excellent working conditions, we want to hear from you!

Please contact the HR Team on 01695 727272
or send your CV to HR@kammac.com