JOB TITLE

Customer Service Lead

Location:

Wigan WN8

Benefits:

£24,000 – £26,000 a year
On-site parking
Company pension

Hours:

Full-time, Permanent

Skills:

Successful candidates will possess the following attributes:
Previous experience within a Pallet Network environment is essential.
Strong analytical skills.
Be able to communicate at all levels both verbally and written.
Accurate and a real attention to detail.
Must be capable of working well under pressure.
Excellent organisational skills and be able to prioritise tasks.
Able to identify, suggest and implement improvements.
Highly motivated.
Experienced to a high level in MS Office in particular Excel.

Awareness of MOT preparation requirements and VOSA standards.

Ability to work both independently and within a team

Overview:

The Role:
As Customer Services Lead you will contribute to the on-going success of the key customer operation, as a key member of the team. You should have previous supervisory experience preferably gained within a 3PL industry. You will be able to work as part of a small friendly team, under your own initiative. Excellent knowledge of Microsoft Software packages in particular Excel would be advantageous given the nature of the work involved.

Key Responsibilities:
Supervise, monitor and support all functions of the Customer Services team to ensure we comply with the customer requirements and procedures.
Responsible for the day to day management of resolution of invoice queries, returns, claims and other operational issues.
Responsible for all aspects of the contract Financial Accounts and document presentation to the customer and Management Accountant.
Investigate and resolve any distribution or operational discrepancies to a satisfactory outcome.
Create, maintain and supply various databases and spreadsheets for management reporting and cost accounting.
Assist and support the senior management team with any people management queries.
Create a positive working relationship with both internal and external customers.

Job Duties:
Answer incoming customer inquiries
Stay up-to-date on new products, services, and policies
Collect and report customer feedback to ensure that best practice is recognised and maintained
Engage with customers in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company’s customer service policies
Other duties as requested

Experience:
customer service: 2 years (Preferred)

If you are looking for a long term career, with excellent working conditions, we want to hear from you!

Please contact the HR Team on 01695 727272
or send your CV to HR@kammac.com