IT Infrastructure & Support Technician


Holland Moor, Skelmersdale (WN8)


£26,000 – £28,000 a year
On-site parking
Company pension
28 days annual leave
Employee Assistance Programme


Monday to Friday, 09:00am – 17:00pm


– Windows Server (2012-2019) installation & management
– Hyper-V installation and management
– Networking: Routing, VLAN etc.
– Backup solutions (Veeam or Altaro)
– Firewall/VPN installation, rules management, support and problem solving
– Microsoft Exchange 2013+ installation, migration and support (DAG)
– High standard of documentation
– Good technical problem-solving skills
– Ability to prioritise workload
– Ability to identify and provide resolution to issues that jeopardise the level of service
– Ability to manage resolution of issues from start to finish
– Good communication and people skills
– Driving Licence/Own Transport

Knowledge of the below would also be an advantage:

– Microsoft Certifications and ITIL Foundation may be an advantage
– Microsoft 365 migration and support
– Ruckus Controllers (Wi-Fi)
– SAN environments (implementation and maintenance)
– VOIP systems and routing
– MDM solutions


The IT Infrastructure & Support Technician role:

Working within a small IT Team you will take ownership of the core infrastructure including the Hyper-V environment (patching, maintenance windows, backup success and recovery etc.) as well as the general networking environment (physical and virtual). You will be experienced with configuring Firewall/VPN, VLAN, QoS, DNS, DHCP, Wi-Fi APs, switches and routers.
You will be maintaining/trouble-shooting Exchange Server 2013 (STD) so will require good working knowledge of this environment and will have experience managing upgrades to recent Exchange versions and/or exposure to 365 integration.

Key responsibilities of our IT Infrastructure & Support Technician:

– Maintain/trouble-shoot the Exchange Server 2013
– Ownership of the core infrastructure including the Hyper-V environment (patching, maintenance windows, backup success and recovery etc)
– Maintain/trouble-shoot the general networking environment (physical and virtual)
– Installation and support of virtualised servers with replication
– Accountability for delivery of support services for Microsoft core business technologies: Windows Server, Exchange, 365, SQL, SharePoint, Sage
– Helping to develop and deploy proactive services that will reduce the need for reactive support

If you are looking for a long term career, with excellent working conditions, we want to hear from you!

Please contact the HR Team on 01695 727272
or send your CV to