Accapi Group the Exclusive European Distributor of Ruffwear Case Study

Scalable 3PL solution for B2B, B2C, and Amazon shipments

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About ACCAPI Group

The Accapi Group is the exclusive European distributor for performance dog gear brand Ruffwear. Ruffwear is an outdoor brand whose mission is to inspire outdoor adventures for dogs and their human companions.

Accapi established UK distribution of Ruffwear in August 2010 and since then has gone from strength to strength. Ruffwear‘s retail distribution has expanded to include the pet sector and outdoor retail channels as well as b2c channels via .com and Amazon. The brand is now distributed in 31 European countries by Accapi. Ruffwear is without doubt the leader in their category.

Accapi group is a customer centric company striving to offer the best service and experience to all our customers and the Ruffwear brand is rooted in the outdoors, offering product that is every bit as technical and innovative as the world’s leading brands for humans but designed from a dogs perspective.

Challenges

Accapi required a scalable 3PL solution to handle their B2B, B2C and Amazon shipments in the UK market.

The challenge that was faced was transitioning warehousing services in December with a plan to go live just before the Christmas break all whilst maintaining supply throughout the delivery of the project.

Find a scalable 3PL solution

Manage B2B, B2C and Amazon

Quick warehouse transition

Go live before Christmas

Maintain supply

Solutions

“Kammac quickly assessed what would be possible given the limited timeframe and concluded that the project would be achievable. They assembled a team that covered Operations, IT, Project Support, Transport and more to ensure that all bases were covered. They were consistently positive and reassuring throughout the disruption and were always approachable for questions or work arounds”

Results

“Kammac dispatched their first consignment on our behalf on the 23rd December. Bang on time!”

By their second month, Kammac delivered 100% of their orders Day 1 for Day 3 on time and in full.

"Kammac were confident in their abilities and services and were willing to proceed with the transition during the quietest staffing period of the year. This didn’t cause any noticeable impacts and the project was delivered on time and to plan."

Dan JackmanDirector of Planning and Performance

"Accapi Group operating on behalf of Ruffwear came to us with ambitious plans and a very short timeframe. We knew we were in for a challenge, but this was exactly why the BCMPA recommended us to them. The success of this partnership shows how Kammac; with our agility and dedication to our customers, can deliver on our promises."

Lee CrankDirector of Business Development

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