Value Added Service Case Study
Leading Online Beauty Retailer
A leading beauty and cosmetics brand started out as a fragrance retailer before expanding into skincare and cosmetics, bringing some of the biggest names in beauty to the UK, whilst establishing themselves as a key player in the industry. 2018 marked a huge year for them, with the launch of their very own beauty brand. This included a growing selection of high-quality, affordable, and cruelty-free skincare and makeup products, which has now become their top-selling brand on their site.
Challenges Faced
The beauty brand required a partner for a contract packing project involving 4 distinct types of gift boxes, each containing 15-20 products.
With a total of 20,500 boxes to be assembled, the project entailed handling over 70 pallets of stock entering Kammac’s warehouse.
They entrusted Kammac with this task due to our reputation and expertise in the field. The stock was scheduled to arrive at the beginning of July, and the expectations were for Kammac to complete the project in two months.
Solutions Implemented
- Clear and Responsive Communication: We provided clear and responsive communication, always being available for a call and answering all queries when needed, which enabled a swift project initiation.
- Flexible Scheduling: We were highly accommodating, scheduling project start dates to suit our client’s needs. This flexibility was key to a smooth project launch.
- Transparency: We ensured the client direct access to their operations, including their own Quality Control, ensuring transparency and smooth query resolution. This transparency fostered a strong collaborative environment.
- Versatile Handling: We seamlessly managed various delivery methods, from UK-based to international shipments, parcels to pallets.
- Scalable Operations: We were flexible and agile with our operations in line with their stock requirements, meeting their demands effortlessly. This scalability ensured we could be relied upon as our client’s needs grow.
Results
The client was delighted when we completed their kitting project in record time – 3 weeks
ahead of schedule, proving to be a prime demonstration of our agility and efficiency. This
achievement is a testament to our ability to navigate complex operations while ensuring the
highest level of performance.
We were pleased to have exceeded expectations and we are excited to keep delivering
the highest quality service, aiming to exceed expectations of completion ahead of time for
each of our customers
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