Customer Experience
At Kammac, we are dedicated to providing our customers with an exceptional experience.
We go above and beyond to build tailored solutions, using our culture of agility and teamwork to find safe and compliant ways to get them up and running as quickly as possible. Kammac are dedicated to building long-lasting, successful partnerships. A big part of our approach is to do things differently from the start, we find ways to set ourselves apart and exceed our customers’ expectations.
Customer Touch Points
At Kammac, we tailor our approach to meet the unique needs of each client, ensuring that the complexity of your project and specific requirements drive our process rather than a generic, one-size-fits-all strategy.
Here’s how we engage with you at every stage:
Project Initiation
Our in-house experts collaborate closely with you to create a detailed project plan, ensuring a smooth onboarding process. Through project calls, we finalise timelines and milestones to keep everything on track.
Project Realisation
We provide regular progress updates and maintain full visibility throughout the onboarding phase. This gives you confidence that everything is proceeding as planned and that we’ll be fully prepared for the arrival of your goods.
Project Live
During the ‘hyper-care’ stage, which typically lasts two to three weeks, our on-site managers and project team actively seek out and address potential issues before they can cause any disruption. This proactive approach ensures a seamless transition.
Business As Usual
Even after transitioning to business as usual, our commitment to you continues. Our on-site team consistently monitors operations to ensure we deliver the highest level of service, adapting and improving as needed.
Key Performance Indicators (KPIs)
KPIs are established during the project initiation phase to set clear performance benchmarks and expectations. They are consistently reported to our clients, giving you the confidence that work is going according to plan.
Joint Management Reviews (JMRs)
JMRs provide a platform for our Customer Experience Manager and Site Managers to present performance metrics, discuss any concerns, and outline the next steps for your business. This open forum ensures continuous improvement and alignment with your goals.
With Kammac, you’re not just another client. Your unique requirements guide our dedicated and personalised service at every stage.
Your Dedicated Customer Experience Manager
Our dedicated Customer Experience Manager, Tina Fogg, serves as the primary point of contact for all customer experience needs at Kammac. With over 20 years of experience in customer relations within the logistics industry, spanning transport, pallet networks, and warehousing, Tina understands our clients’ needs inside and out and will work to ensure you receive the highest levels of customer service.
Tina will work closely with you across all of Kammac's service offerings, ensuring your needs are met and helping to guarantee every interaction with Kammac is nothing short of positive and exceptional..“Our commitment to customer experience is unwavering, ensuring every interaction is marked by excellence and personalised care.”
Tina Fogg
Read one of our Case Studies
Accapi Group - Ruffwear
The Accapi Group is the exclusive European distributor for performance dog gear brand Ruffwear. Ruffwear is an outdoor brand whose mission is to inspire outdoor adventures for dogs and their human companions.